Older versions of the signature pad had a special initialization file that the newer versions of the signature pad does not. Intelli-Site is looking for that file to make sure the Workstation is running on a machine with the signature SDK. There needs to be a file named SigPlus.ini in…
Introduction There are two possible ways to receive this error message. First, and least likely, the "Vehicle" check box was selected erroneously for the logged-in User. Second, and most likely, Intelli-Site is installed on Windows Server 2008 R2 and there is no working sound card. Each of these possibilities is…
To date, we have found that Intelli-Site works with all sound cards. Some customers have even been successful with using virtual sound cards though we do not support this configuration.
Server To find the version of the Server, right-click on the Server Icon, , in the System Tray and select "About...". If you do not see the icon in the System Tray, see Why can't I see the Intelli-Site icons in the System Tray? The "About Intelli-Site Server" window appears.…
Issue When launching the Workstation.exe the logon screen shows "Requesting Project List" list and the count continues to increment to 5 attempts or more. Cause There are multiple causes for this issue including: An incorrect Server host name was entered in the Workstation registration The name of the Server cannot…
The only user that has this ability by default is the "master" account. All users that are added need to have this ability expressly granted. In Design Mode, Expand "System Control" -> "Users" Right-click on the user and select "Properties..." Click the checkbox for "Allow Right-click Card Grid menu". If…
The network share must be set up with Read/Write privilege, called "Full Control" under Windows XP, because the Workstation not only needs to read files in the share, it may also need to modify a file. An example of this is the History.mdb. This file is used by all Workstations…
Intelli-Site requires an SQL database. If it does not detect a compatible database when installing, it will install MS SQL Express 2008 R2 SP1.
Issue The Intelli-Site Server and/or the DriverService is running, but the icons do not appear in the System Tray.
The Intelli-Site installation procedure ensures you have a current Software Maintenance Agreement (SMA) before it will upgrade the software. When you purchased the software and received your license number, you should also have received an SMA number. The license is permanent. The SMA is not. If you are seeing an…