Introduction
There are two possible ways to receive this error message. First, and least likely, the "Vehicle" check box was selected erroneously for the logged-in User. Second, and most likely, Intelli-Site is installed on Windows Server 2008 R2 and there is no working sound card.
Each of these possibilities is addressed below.
Procedure
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Vehicle Checkbox Issue
If you are not using vehicle data, be sure the Vehicle checkbox is not checked on the Users user properties "User Data" tab.
- In the tree, expand the Users node and locate the user receiving the error message.
- Right-click on the user and select "Properties..." from the context menu.
- On the "User Data" tab, verify the Vehicle checkbox is clear.
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Windows Server 2008 R2 Sound Card Issue
Generally speaking, Windows Server is a streamlined OS where many of the available features and programs found in the desktop versions are disabled. Intelli-Site requires a working sound card. Therefore, the "Windows Desktop Experience" must be enabled.
First, verify a sound card is installed on the computer. If there is not a sound card, you must install one. Intelli-Site will not work without one. Once there is a sound card, enable the "Desktop Experience" feature of Windows.
- In the Windows Control Panel, select Programs and Features. In the leftmost column, locate Turn Windows Features on or off and click it.
- This brings up the Server Manager application. In the tree, select "Features" if it isn't already selected. Click "Add Features".
- The Add Features Wizard runs. Scroll through and locate "Desktop Experience".
- The [Install]
button will become active. Click it to install the feature. - Reboot the computer.
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Windows may disable the sound card if no speakers are attached!
Some form of speakers must be plugged into the sound card for the card to remain enabled. A cheap pair of headphones is sufficient.