Introduction
There are two possible ways to receive this error message. First, and least likely, the "Vehicle" check box was selected erroneously for the logged-in User. Second, and most likely, Intelli-Site is installed on Windows Server 2008 R2 and there is no working sound card.
Each of these possibilities is addressed below.
Procedure
Vehicle Checkbox Issue
If you are not using vehicle data, be sure the Vehicle checkbox is not checked on the Users user properties "User Data" tab.
- In the tree, expand the Users node and locate the user receiving the error message.
- Right-click on the user and select "Properties..." from the context menu.
- On the "User Data" tab, verify the Vehicle checkbox is clear.
Windows Server 2008 R2 Sound Card Issue
Generally speaking, Windows Server is a streamlined OS where many of the available features and programs found in the desktop versions are disabled. Intelli-Site requires a working sound card. Therefore, the "Windows Desktop Experience" must be enabled.
First, verify a sound card is installed on the computer. If there is not a sound card, you must install one. Intelli-Site will not work without one. Once there is a sound card, enable the "Desktop Experience" feature of Windows.
- In the Windows Control Panel, select Programs and Features. In the leftmost column, locate Turn Windows Features on or off and click it.
- This brings up the Server Manager application. In the tree, select "Features" if it isn't already selected. Click "Add Features".
- The Add Features Wizard runs. Scroll through and locate "Desktop Experience".
- The [Install]
button will become active. Click it to install the feature. - Reboot the computer.
Windows may disable the sound card if no speakers are attached!
Some form of speakers must be plugged into the sound card for the card to remain enabled. A cheap pair of headphones is sufficient.